Returns & Refunds

The short version

If an item is not as I described it, that is on me and I will make it right. If it simply did not work out, you have 30 days to return it.

Secondhand items

Nearly everything in this shop is used and one of a kind. Normal signs of wear are part of buying secondhand and are noted in each listing, so they are not grounds for a return on their own. Please read the condition notes and measurements before ordering, and email me first if anything is unclear.

Not as described, damaged, or the wrong item

Email support@gianinagifts.com within 7 days of delivery with your order number and a photo of the problem. I will cover return shipping and refund you in full, or replace the item if I have something comparable.

Changed your mind

Email me within 30 days of delivery to start a return. The item needs to come back unworn, unwashed and in the condition it arrived in. Return shipping is yours to cover in this case, and the original shipping charge is not refunded.

Handmade crochet

Handmade blankets follow the same 30-day window. Small variations in stitching are a feature of hand work rather than a defect.

How to start a return

Email support@gianinagifts.com with your order number, the item, and the reason. I will reply with return instructions. Please do not send anything back before you hear from me — unannounced returns are hard to match to an order.

Refunds

Once the item is back and checked, refunds are issued to the original payment method within 5–7 business days. Your bank may take a few extra days to post it.

Exchanges

Because items are one of a kind, a true exchange usually is not possible. The practical route is a return and refund, then a separate order for the piece you want.